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Buyer Complaints

At Pindrow, we strive to maintain a safe and trustworthy shopping experience. While all payments, shipping, and returns are handled directly by vendors, we provide a channel for customers to report issues with a seller.

1. When to File a Complaint

You may file a complaint if you experience any of the following:

  • Non-delivery of your order

  • Receiving counterfeit or misrepresented products

  • Poor or unresponsive vendor communication

  • Payment disputes or fraudulent activity

  • Violation of Pindrow’s seller policies

2. How Complaints Are Handled

  1. Submit Complaint – Use the complaint form or email us with your order details, vendor name, and issue description.

  2. Review & Investigation – Our team reviews the complaint and contacts the vendor for clarification.

  3. Resolution – Vendors are responsible for resolving issues directly with buyers. If a vendor fails to respond or violates our policies, actions may be taken against their account.

3. Our Limitations

  • Since vendors manage payments and shipping, Pindrow is not directly responsible for refunds, returns, or product issues.

  • We act as a neutral platform to ensure vendors follow fair practices and maintain buyer trust.

  • Vendors who repeatedly violate policies may be suspended or removed.

4. How to Submit a Complaint

To file a complaint, please provide:

  • Order ID or transaction proof

  • Vendor/store name

  • Description of the issue

  • Any supporting documents (receipts, photos, communication screenshots)

 Email Complaints To: complaints@pindrow.com

5. Protecting Buyers

  • We only allow verified vendors to sell on Pindrow.

  • Complaints are logged and monitored to maintain seller accountability.

  • Our goal is to ensure a safe and reliable shopping experience for every buyer.