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Payment and shipping

At Pindrow, we connect customers with verified vendors who sell a wide range of genuine products. Please note that all payment processing and shipping are handled directly by the vendors. This page explains how these processes work and what you should know when shopping on Pindrow.

1. Payment Process

  • All payments are made directly to the vendor through the secure payment options listed on their product page.

  • Pindrow does not store or process full credit/debit card details. All payment information is handled by trusted, secure payment gateways.

  • Vendors are responsible for issuing receipts, invoices, and refunds according to their policies.

  • Before making a payment, customers should carefully review the vendor’s payment instructions and accepted payment methods.

2. Shipping & Delivery

  • Shipping is managed entirely by the vendor. Pindrow provides a platform to connect buyers and sellers but does not physically ship products.

  • Vendors set their own shipping methods, fees, and delivery times. Estimated delivery times are displayed on the product page.

  • Customers will receive tracking information directly from the vendor (if applicable).

  • Pindrow is not responsible for delays caused by logistics providers or other vendor-related shipping issues.

3. Returns & Refunds

  • Returns, exchanges, and refunds are handled directly by the vendor according to their policies.

  • Customers should review the vendor’s return policy before making a purchase.

  • Pindrow encourages vendors to provide clear, fair, and transparent return policies to maintain trust with buyers.

4. Customer Support

  • If you have any questions about payment, shipping, or your order, contact the vendor directly using the contact information provided on their product page.

  • Pindrow’s support team can assist with general platform-related inquiries, but vendor-specific issues must be resolved with the vendor.

5. Safety & Security

  • Always use the official payment methods provided by the vendor on Pindrow.

  • Do not make payments outside the Pindrow platform to ensure your transaction is protected.

  • Vendors are verified to reduce the risk of fraudulent transactions.

6. Important Notice

  • By purchasing on Pindrow, you acknowledge that payment and shipping are handled by the vendor.

  • Pindrow acts as a trusted marketplace connecting buyers and sellers but is not responsible for vendor-specific payment or shipping issues.

7. Contact Us

For general questions about the Pindrow platform:

Email: support@pindrow.com