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Return & Exchange

At Pindrow, we connect customers with verified vendors who sell a wide variety of genuine products. Please note that all returns, exchanges, and refunds are handled directly by the vendors. This page explains the process and what buyers should know before making a purchase.

1. When Can You Request a Return or Exchange?

You may request a return or exchange if:

  • The product is defective, damaged, or not as described

  • You received the wrong product or variant

  • The vendor’s return policy allows exchanges for other valid reasons

Please check the vendor’s individual return/exchange policy on the product page before purchasing.

2. How to Request a Return or Exchange

  1. Contact the Vendor – Reach out using the contact details provided on the product page.

  2. Submit Required Details – Provide your order ID, photos of the product (if damaged/defective), and reason for return or exchange.

  3. Follow Vendor Instructions – The vendor will provide shipping/return instructions and processing time.

3. Refunds

  • Refunds are issued directly by the vendor according to their policies.

  • Pindrow does not process refunds for vendor-handled transactions.

  • Ensure you follow the vendor’s instructions to avoid delays.

4. Vendor Responsibilities

  • Vendors must provide clear return/exchange instructions.

  • Respond promptly to buyer inquiries regarding returns or exchanges.

  • Ensure that returned items are inspected and refunds/exchanges are processed fairly.

5. Pindrow’s Role

  • We provide a platform to connect buyers and verified vendors.

  • We monitor vendor activity to ensure compliance with fair practices.

  • In case of repeated vendor violations, accounts may be suspended or removed to protect buyers.

6. Buyer Tips

  • Always check the vendor’s return/exchange policy before placing an order.

  • Keep your order confirmation and payment receipts.

  • Communicate with the vendor in writing for better record-keeping.